WHO DO YOU CALL WHEN YOUR STREETLIGHT GOES OUT?

Some residents have had questions about streetlight outages. Who should call if a light is damaged or has gone out: the owner or someone on the NCOA board?

This is one of those times when the owner should call because you can give First Energy the best information (address, pole number). And it’s so easy to do!

Our streetlights are maintained by First Energy. This service is covered by the NCOA electric bill that we pay every month. If you notice a streetlight out, just go
to https://www.firstenergycorp.com/content/customer/service_requests/report-lighting-
problem.html and fill out the online form. You can also report the outage by calling (888) 544-4877 or by fax at (877) 289-3674.

For detailed instructions, download the guide provided by First Energy on their website.